At Cortexi, customer satisfaction is important to us.
If you are not completely satisfied with your purchase, you may be eligible for a refund or return in accordance with our return policy.
Customers should contact our support team within the specified return period from the date of delivery to initiate a return request.
To qualify for a refund, products should be returned in accordance with the instructions provided by our customer service department.
Returned items must include all original packaging, documentation, and any remaining product, where applicable.
Once the returned package is received and inspected, the refund process will begin. Approved refunds are typically issued to the original payment method used during purchase.
Shipping and handling fees may be non-refundable unless otherwise stated. Refund processing times may vary depending on your financial institution or payment provider.
Cortexi reserves the right to refuse refund requests that do not meet the stated requirements.
For assistance with returns, exchanges, or refund inquiries, please contact our customer support team for further guidance.
